Last Updated: November 2025
This policy covers all rules for damaged, incorrect, or defective orders.
1. Eligibility for Return
Returns are accepted only if:
Wrong product delivered
Product damaged in transit
Product leaked or defective upon arrival
Must be reported within 24–48 hours of delivery.
2. Non-Returnable Items
We do not accept returns for:
Opened or used skincare products
Allergic reactions
Change of mind
Discounted/sale items
Free gifts
3. Return Requirements
To approve a return, customer must provide:
Unboxing video
Clear photos of the item
Order number or proof of purchase
4. Refund Options
Once approved, refund will be processed as:
Replacement product
Store credit
Bank transfer / mobile wallet (case-by-case)
Processing time: 3–7 working days.
5. Order Cancellation
Orders can be cancelled before they are shipped.
Once the parcel is with the courier, cancellation is not possible.
6. Repeated COD Refusals
Customers who repeatedly reject COD parcels may face restrictions.